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Since the 1999 IOM report, To Err is Human, we have benefited from the Quality wave that swept the world. It has emphasized the importance of healthcare quality and this has resulted in many healthcare organizations enhancing their quality infrastructure. This course is specially designed for healthcare workers who are interested to be trained in the field of healthcare quality. The comprehensive curriculum will also prepare the participants for the Certified Professional in Healthcare Quality (CPHQ) examination, if interested. The course will cover the essential basics as well as give recent updates on healthcare quality issues.


The primary objective of the 5 days course is to equip the healthcare quality professionals with comprehensive knowledge in healthcare quality. At the end of the course, participants should be able to:

  • Understand role of the healthcare quality professional;
  • Appreciate the various components in healthcare quality framework & clinical governance;
  • Know and apply the basic quality tools including LEAN tools to help them in their data analysis;
  • Setup & run quality programs at their own facilities; and
  • Learn tips on preparing for the CPHQ examination


This course is highly relevant to doctors, nurses, hospital administrators and healthcare workers who are interested or keen to know more about Healthcare Quality


CERTIFICATION  Only candidates who fulfill the minimum attendance requirement of 90% will be eligible to sit for the written examinations. A certificate will be issued to each participant upon successful completion of the written examination.

CME/ CNE points will be accredited to Singapore registered healthcare personnel accordingly. OFFICIAL LANGUAGE English is the medium of instruction for the course.

REGISTRATION  You may register by completing the Registration form and mail it to the secretariat, together with your payment. Alternatively, you may also register online at


Category Early Bird
Normal Rate
HQSS Members*
Non-HQSS Members
Group Registration ( 5 pax & above)

* To qualify for Member rate, one must be a member of Healthcare Quality Society of Singapore for at least 6 months, at time of registration

PAYMENT DETAILS  All course fees can be made by cheques or bank draft, made payable to “Healthcare Quality Society of Singapore” and mailed to the secretariat. All payments are to be made in SINGAPORE DOLLARS. A receipt will be issued within 10 days of receiving payment.

CANCELLATION POLICY  Request for cancellation/replacement must be made in writing to the Conference Secretariat, latest by TBA. The organising committee regrets that requests received after this date will not be entertained. 75% of the course fees will be refunded within six months after the course.

LIABILITY  The Organisers are not liable for any personal accidents, illnesses, loss or damage to private properties of delegates during the Course. Delegates are advised to make their own arrangements with respect to personal insurance.

DISCLAIMER  Whilst every attempt will be made to ensure that all aspects of the conference will take place as scheduled, the Organising Committee reserves the right to make appropriate changes